Minimum Age: 21 years old
Required Certification/Licenses: State of Nevada Massage Therapy License
CPR and First Aid Certified
Job Summary - Responsible for administering professional massage and body treatments to our guests.
Duties & Responsibilities - Must have a thorough knowledge of numerous massage modalities, posses a general understanding of body treatments and be willing to train in our spa’s specific massage and body treatment offerings; must possess excellent communication skills and be able to learn the product and service knowledge necessary to effectively provide wellness solutions to meet the needs of our guests; must hold and maintain a current state license; perform Massage, Body and Spa therapies for Guests in accordance with prescribed treatment protocols, accepted certification practices and company standards; effectively inform and educate our guests about specific wellness concerns; prompt with each appointment and arrive timely to clock in, check schedule, prepare equipment, linen and product and check in with supervisor; perform services within the appropriate time allotted for the service, be flexible with your schedule, supporting the needs of the company; proper setup of room and work areas in accordance with Standard Operating Procedures of the Eureka Casino and Hotel; be capable and comfortable to perform in-room massage and body treatments in a professional and comfortable manner; perform prep work; perform set-up and break-down procedures for in-room services in a quiet, efficient and timely manner and with all consideration for the comfort of the guest/s; properly care for equipment and use proper amounts of product to assist with cost controls; uphold the standards of sanitation and sterilization as directed by law and the spa’s policies and Standard Operating Procedures; attend all training for protocols, product, safety and company policy, as determined by management; actively promote the services, treatments and retail products as well as promotions and/or discounts available; handle guests’ questions and concerns professionally and courteously and respond to all requests by guests with accurate and immediate responses; provide follow up to ensure that all guest requirements have been met; Communicate to management any and all occurrences involving staff or guests in the spa that require attention, possess the ability to work without direct supervision, maintain a positive attitude and contribute toward a quality work environment; regularly attend, participate in and support training and staff meetings for the hotel; assist in all areas of spa service operation as requested by management; assist hotel as needed. This includes but is not limited to clerical and housekeeping; legibly complete requisitions for supplies/materials and submit to supervisor; make sure linen room, product area and equipment is cleaned, stocked and ready for next therapists, prior to end of shift; other duties as assigned.
Knowledge, Skills & Abilities - Graduate and approved at least 800 hour course in Massage Therapy; preferred to have at least 2 years experience in similar position in Hospitality Industry; ability to effectively communicate both verbally and in writing; ability to add, subtract, multiply and divide in all units of measurement, using whole numbers and decimals; must have complete working knowledge of: (1) Company Standard Operating Procedures, (2) Proper draping techniques, (3) Be familiar and educated on the OSHA's Blood borne Pathogen; (4) Standards and follow all guidelines to ensure the safety of the guest and yourself; (5) All Spa/Salon services and products; must have the ability or be willing to learn all Core Spa Treatments as determined by management; ability to apply Eureka Casino and Hotel Standards in working relationships; ability to solve practical problems and deal with multiple situations with little supervision. ability to interpret a variety of instructions furnished in written, oral, or schedule form; must be able to lift and/or move at least eighty (80) pounds at a time; must have manual dexterity to operate Spa equipment and perform above listed job duties; must be able to perform various activities such as frequent walking, constant standing, bending, and occasional climbing, crawling and sitting; must be able to use computer and basic software related to treatment scheduling; must maintain a clean, neat, and professional appearance at all times. This includes cleanliness of uniforms, personal hygiene, a neatly groomed appearance, and professional demeanor; requires dependable attendance and the ability to appear for work on time; requires the ability to interact effectively with co-workers; requires the ability to understand and follow posted work rules and procedures; requires the ability to accept constructive criticism.